Percall Support (PTC)

Welcome! You can raise a request for Percall Support for PTC solutions using the options provided.

What can we help you with?

{"xsrfToken":"bcee95912c8185ee81f1b87ec1354c2e5c70f4d9_lout","branding":{"id":"5","key":"psp","name":"Percall Support (PTC)","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a59422a-37a2-42a6-9bb0-0eadfca15a2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2VhYWI1ZS00ODc1LTQ0YWUtOWE3Ny05ZWNjYzcyMDFjODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhNTk0MjJhLTM3YTItNDJhNi05YmIwLTBlYWRmY2ExNWEyYSI6WyJyZWFkIl19LCJleHAiOjE3NDc2MTMwMjcsIm5iZiI6MTc0NzYxMjQyN30.XhP1lFsWfJMSXEd4IwBtnhcwi38DkjQ8iDciV_cIBUM&client=d3eaab5e-4875-44ae-9a77-9eccc7201c88&mode=fit","logoId":"9a59422a-37a2-42a6-9bb0-0eadfca15a2a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Percall support page","sharedPortalName":"Help center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Percall support page","sharedPortalName":"Help center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e09e00","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/030a9572-02bc-4ebc-b213-5da159f8ab05/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2VhYWI1ZS00ODc1LTQ0YWUtOWE3Ny05ZWNjYzcyMDFjODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzMGE5NTcyLTAyYmMtNGViYy1iMjEzLTVkYTE1OWY4YWIwNSI6WyJyZWFkIl19LCJleHAiOjE3NDc2MTMwMjcsIm5iZiI6MTc0NzYxMjQyN30.e0SdfDa_s3H3p8H8VpreSq9FbJ-EKWclfBCnrfhoQS4&client=d3eaab5e-4875-44ae-9a77-9eccc7201c88&height=300&mode=fit","bannerMediaApiFileId":"030a9572-02bc-4ebc-b213-5da159f8ab05","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"psp","projectId":10004,"serviceDeskId":5,"name":"Percall Support (PTC)","description":"Welcome! You can raise a request for Percall Support for PTC solutions using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"36","name":"Submit a service request","descriptionHtml":"","callToAction":"Submit a service request","introHtml":"Submit a service request","icon":10540,"iconUrl":"https://percall-ts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[6],"key":""},{"id":"28","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://percall-ts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://percall-ts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"33","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://percall-ts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[28,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2VhYWI1ZS00ODc1LTQ0YWUtOWE3Ny05ZWNjYzcyMDFjODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2MTM2MjcsIm5iZiI6MTc0NzYxMjQyN30.yyG152xn4ezZ-wJw5TPx-EEPaL6yFXcyR5_lmpNABfM","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"d3eaab5e-4875-44ae-9a77-9eccc7201c88","tokenDurationInMins":20}},"sharedPortal":{"name":"Help center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=percall-ts","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bcee95912c8185ee81f1b87ec1354c2e5c70f4d9_lout","baseUrl":"https://percall-ts.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://percall-ts.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d3eaab5e-4875-44ae-9a77-9eccc7201c88","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"10a36ee344e14cfda1f00341043f468d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}